About Cancellation, Returns, and Exchanges of Products
(1) Although we take every precaution to ensure the quality of our products, we will accept returns if there are flaws, stains, or other imperfections upon receipt.
In this case, the deadline for return or exchange is within 10 days of receipt of the product, contact us by the method specified by us, and send the product to us with the shipping cost paid. After we confirm the situation, we will process the refund.
(2) If you receive a product that is different from the what you ordered, please contact us within 3 days after the product arrives, using the method specified by us, and send the product to us *through C.O.D*. We will send you the correct product.
(3) Notwithstanding the preceding paragraph, please note that we cannot accept cancellation, return, or exchange of the following products.
- If the product is damaged, malfunctioning, stained, or defective due to the customer's responsibility after arrival.
- If the product is damaged, malfunctioning, dirty or incomplete due to the customer's responsibility after the product arrives.
- If the product itself has been modified or adjusted, such as by adding expansion equipment or replacing parts.
- Products that have been used.
- Products that have been used for more than 11 days after delivery.
- Products that have been scratched or soiled by the customer.
- Products without packaging (bag or case)
- Pre-order items
(4) For items that have been purchased and shipped, if the items are returned to customers' personal preferences, the customer will be charged a cancellation fee of 15% of the merchandise price. We will not be able to refund any shipping fees related to the cancellation.